TIS Self-Service FAQs

When I try to sign up on TIS Self Service I get Pre Sign up invalid error message

Please ensure you are signing up using the email address that we have against your TIS record. If you still experiencing issues then please contact your local office

When I sign up I don't receive verification code

Please check your spam or junk folders in case the code has arrived in there. Look out for an email from no-reply@tis-selfservice.nhs.uk If you still get no code please contact TIS Support

When I sign up I get error message couldn’t load profile details

Contact your local office

When I try to login on TIS Self Service I get Pre Sign up invalid error message

Have you Signed up/registered initially, and then once verified, try Logging in?

I have lost/changed my mobile number how do I update authenicator app

If you have lost or changed mobile device then you will need to verify your ID before we can reset your MFA authenticator. Please contact your local office or TIS Support.

I have lost/changed my mobile number how do I update SMS

If you have lost or changed mobile device then you will need to verify you ID before we reset your MFA SMS. Please contact your local office or TiS Support.

When I reset password I don't receive a code

Are you sure you have a registered TIS Self Service account? If so Please check your spam or junk folders in case the code has arrived in there. Look our for an email from no-reply@tis-selfservice.nhs.uk If you still get no code please contact TIS Support

When I  try to submit my form I get error - couldn’t save your updated form R (Part A) . If problem persists take a screenshot and email support

Please ensure you have completed all fields correctly on the form. Also try a different browser if you still experience issues please contact local office or TIS Support

When I  try to submit my form I get error - couldn’t save your updated form R (Part B) . If problem persists take a screenshot and email support

Please ensure you have completed all fields correctly on the form. Also try a different browser if you still experience issues please contact local office or TIS Support

I want to change my MFA

You can change your MFA yourself on your TIS Self Service account under the top tab MFA

I want to change my email address before I sign up on TIS Self Service

If you have not yet signed up an account on TIS Self Service then please contact your local office and ask them to update your new email address. Once this has been update for you, you can then sign up on TIS Self Service via new email address. Please note you are required to verify your ID to change email address.

I want to change my email address after I have signed up on TIS Self Service

If you already have signed up account on TIS Self Service and want to login with a new email address then please contact TIS support via TIS Self Service. Please note you are required to verify your ID to change email address.