Quality Interventions

 

Name of Intervention Description

Urgent risk review

Why: To provide an urgent response to suspected significant concerns.

 

What: To focus on the quality of a clinical learning environment; usually involves face-to-face or virtual meetings with learners and supervisors (and members of an organisation’s senior team where appropriate).

 

Who: Senior panel members; subjects experts; external input; other input as appropriate.

 

Outcome: Rapid action; raise awareness of concerns, usually at the provider’s executive/board level.

Triggered Visits

Why: To review the educational training environment and programme at a local or regional level. To clarify concerns raised from learner and/or supervisor perspective.

 

What: A scheduled meeting via Microsoft Teams of Face to Face. Evidence such as survey results will be reviewed along with hearing direct feedback on the day.

 

Who: A small team to act as a panel which usually involves the HEE Quality Associate Dean, Quality Lead, Speciality expert and Lay Representative. The panel will then meet with individual groups such as learners, supervisors, senior leaders and the organisation executives.

 

Outcome: Engagement with organisation, learners and supervisors outlining good practice, concerns and required action plan with timescales. HEE will provide future monitoring to assess progress of concerns. Any serious concerns are reported to the GMC. 

Follow up visits

Why: To follow up progress made on any recommendations and requirements relating to a previous Triggered Visit’.

 

What: A scheduled meeting via Microsoft Teams of Face to Face. Evidence such as survey results will be reviewed along with hearing direct feedback on the day.

 

Who: A small team to act as a panel which usually involves the HEE Quality Associate Dean, Quality Lead, Speciality The panel will then meet with individual groups such as learners, supervisors, senior leaders and the organisation executives.

 

Outcome: Engagement with organisation, outlining any new findings and progress on previous concerns.

Quality Panels 

Why: To assess the education and learning environment of each medical post.

 

What: An annual survey circulated to all learners in a medical post requesting feedback on their current rotation. A panel is then formed, survey results are reviewed, and specialty experts meet with a group of learners to receive direct feedback.

 

Who: A panel consisting of the Head of School, specialty experts and Lay Representative meet with a group of trainees.

 

Outcome: An overall score is provided for each post. This is then reviewed by the Quality team who will determine whether further information is required.

Quality Scrutiny Oversight Meetings

Why: To provide the governance function to review and provide oversight of the activities of the HEE South West Quality Team. To be the key forum for HEE multi-professional teams to share the quality data on the programmes of all healthcare learners across all placement settings.

 

 

What: A scheduled meeting every six weeks via Microsoft Teams

 

Who: Regional Postgraduate Dean, Associate Deans, Regional Chief nurse, Primary Care Dean, Pharmacy Dean, Dental Dean, SW Regional Lead for AHP, National Healthcare Scientists Lead, Advanced Care Clinical Lead, 

HEE Quality Deans, HEE Quality Lead and Managers.

 

Outcome: To have discussed and agreed clear objectives and actions/interventions at provider, system, and regional level where concerns about quality of the learning environment are raised. 

Senior Leader Education Visits

Why: To discuss the training environment and escalate any concerns with senior members of each organisation. Gain feedback from the organisation and improve senior leader engagement.

 

What: An annual meeting via Microsoft Teams.

 

Who: HEE Quality AD, Quality team representative and Senior leaders of each organisation.

 

Outcome: Improved engagement with Senior Leaders of each organisation