1.30 - Introductions, course aims and start activity
1.50 - How to identify support needs and concerns (Brief input, discussion and video part 1)
2.10 - Referring on - when and who to (Input, and case studies)
2.45 - Coffee/tea break
3.00 - Causes of needs and concerns (Input, discussion and cases re-visited)
3.20 - Getting to an action plan (Feedback review, video part 2 and case studies re-enacted)
4.00 - Managing the meeting and processes
4.20 - Review and end at 4.30