09.30 - Introductions, course aims and start activity
09.50 - How to identify support needs and concerns (Brief input, discussion and video part 1)
10.10 - Referring on - when and who to (Input, and case studies)
10.45 - Coffee / tea break
11.00 - Causes of needs and concerns (Input, discussion and cases re-visited)
11.20 - Getting to an action plan, (Feedback review, video part 2 and case studies re-enacted)
12.00 - Managing the meeting and processes
12.20 - Review and end at 12.30