Difficult Conversations for ES/CS/SAS

Category: Educational/Clinical Supervisors - Established Trainers Courses

Date: October 3rd 2024 10:00am until 12:30pm

Location: Zoom


Course ID: SW24-044


Associated Ladders of Learning:

  • New Addition
  • For more information please click here to find our Course Catalogue


This 2.5 hour webinar will question the different types of difficult conversations you need to make, both with colleagues and with patients. Every conversation is unique, and the pandemic has caused stressful situations, with challenges that need to be discussed. The webinar focuses on understanding our own communication preferences and how we may need to change our style of communication to suit the preferences of others. Additionally, the training will help you to deal with complex and challenging behaviours and be able to give effective feedback that does not cause offence.


  1. Recognise when a colleague is in crisis and support is required

  2. Consider the key elements of effective communication
  3. Review the barriers to effective communication with colleagues/trainees and consider practical solutions
  4. Understand different personalities, preferences, and values by analysing your own ‘social style’ and
  5. being able to adapt this in order to be more influential with colleagues and trainees
  6. Deal with complex and challenging behaviours and/or belief systems
  7. Give constructive feedback which is effective and does not cause offence
  8. A 10-15 minute Q&A session (unrecorded) to deal with personal issues and challenges


Associate Dean Secondary Care, Associate DME, College/Specialty Tutor, Deputy Dean, DME, Educational/Clinical Supervisor Secondary Care, HoS, SAS Doctor (Associate Specialist, Specialist, Speciality Doctor, Staff Grade, Tutor), or TPD Secondary Care

Course Length:

This is a half day course, starting at 10:00 and finishing at 12:30.


Online via Zoom

Booking for these courses will be taken on MaxCourse, our online booking system.

Information about how to use MaxCourse can be found on our website.

Please email england.facultydevelopment.sw@nhs.net with any questions, before and on the day.