Giving Feedback to Someone Senior for Doctors in Training

Category: Training - Other

Date: December 5th 2024 9:30am until 1:30pm

Location: Zoom

 

Course ID: SW24-115

 

Associated Ladders of Learning:

  • 9 - NEW Courses
  • For more information please click here to find our Course Catalogue

Overview:

This workshop is provided to give doctors in training the confidence to approach and give feedback to someone at an equal or senior level. It is recognised that this can be daunting and something we can be tempted to avoid doing, but in a safety-critical industry like the NHS, it’s important we have the courage, confidence, and competence to do it and do it in such a way that it’s not just accepted by the other person, but they take notice and respond appropriately and professionally. 

Content:

  1. The consequences of turning a blind eye to unsafe, unacceptable, risky behaviours, to the person concerned, patients, the reputation of the NHS and of course yourself.

  2. Why we avoid it - what holds us back from having challenging conversations.

  3. How to establish trust, build confidence, assertiveness and practical strategies.

  4. Choosing your own boundaries, so you know when and how to let the other person know the way they are addressing you is unacceptable.

  5. How to approach a peer or someone more senior in the hierarchy.

  6. How to structure the conversation, observe, not interpret and to de-personalise the feedback.

  7. Deliver feedback assertively, considerately, timely and consistent.

  8. Dealing with resistance and what to do with total dismissal, rudeness or aggression.

Audience:

C1, C2, ST1, ST2, ST3, ST4, ST5, ST6+, IMT1, IMT2, IMT3, Public Health Consultant, or Public Health Trainee

Course Length:

This is a half day course starting at 09:30 and finishing at 13:30

Venue:

Online via Zoom

Booking for these courses will be taken on MaxCourse, our online booking system.

Information about how to use MaxCourse can be found on our website.

Please email england.facultydevelopment.sw@nhs.net with any questions, before and on the day.