Understand how civility fits into your workplace for ES/CS/SAS

Course ID: SW24-141

 

Associated Ladders of Learning:

• 4 - Equality, Diversity and Inclusion
• For more information please click here to find our Course Catalogue

Overview:

Based on the latest behavioural science research, this workshop will help delegates better understand ‘why’ and ‘how’ civility is such an integral element of organisational culture. Civility in the workplace is vastly underestimated. Powerful levels of these interpersonal qualities can boost wellbeing, engagement, and commitment to common objectives, while the opposite has been proven to damage health, motivation, and performance.

Content:

1. The definition of civility and behavioural indicators and characteristics

2. Predictors and triggers of incivility within health care teams

3. Targets of incivility

4. Situational influences on incivilities

5. How to respond rather than react to incivility

6. The three modes of interacting with colleagues are proactive civility, neutrality and incivility

7. Understand the costs of incivility, as well as the rewards of civility, within the workplace

8. Learn skills in understanding and diagnosing the causes of uncivil behaviour

9. The Dominance Behavioural System

Audience:

Associate Dean Secondary Care, Associate DME, College/Specialty Tutor, Deputy Dean, DME, Educational/Clinical Supervisor Secondary Care, Dental Educational/Clinical Supervisor, HoS, SAS Doctor (Associate Specialist, Specialist, Speciality Doctor, Staff Grade, Tutor), TPD Secondary Care or Public Health Supervisor

Course Length:

This is a half day course, starting at 09:30 and finishing at 12:30.

Venue:

Online via MSTeams or Zoom

Booking for these courses will be taken on MaxCourse, our online booking system.

Information about how to use MaxCourse can be found on our website.

Please email england.facultydevelopment.sw@nhs.net with any questions, before and on the day. 

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