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MSF Guidance

Guide to multi source feedback for those with access to an on-line portfolio and familiar with the process

  1. The trainee identifies a minimum of 5 respondents if in a general practice post or a minimum of 7 respondents if in a hospital post who can be approached to give feedback. The list should include consultant supervisors and trainers, college tutor/programme director, other trainees, rota organiser, allied health professionals (nurses), clerical/secretarial/administrative staff.
  2. The trainee enters the details of these chosen assessors into the on-line portfolio
  3. The list is approved on-line by the trainee's educational supervisor.
  4. The staff on the trainee's list are contacted by email and asked to complete an on-line feedback form that will cover the appropriate areas of the curriculum.   The trainee also completes a self-assessment using the same form.
  5. The results of feedback are collated and a report is produced.  This may be undertaken by the educational supervisor or independent expert in 360⁰ feedback.
  6. The trainee will not see individual responses.
  7. The multi source feedback report is sent to the trainee's educational supervisor who arranges to meet with the trainee to discuss the contents and any action required.

Guide to multi source feedback for those without access to an on-line portfolio or who are unfamiliar with the process

Multi Source Feedback, also known as 360⁰ feedback, is a process for obtaining structured feedback from colleagues you work with on a regular basis and who are able to comment on your personal and professional skills and behaviours. This is usually carried out by the following process:

  1. Choose a specific multi source feedback form or questionnaire that is appropriate for you at this stage in your career of training (see link for sample form below)
  2. Identify those people who you would like to approach to give you feedback. Ideally this should include your consultant supervisor, your trainers, senior educational representative, other colleagues and other health professionals you work with for example nurses and pharmacists and clerical/secretariat/admin staff and anyone else involved with your day to day working.  You will need a minimum of 5 respondents if in a general practice post or a minimum of 7 respondents if in a hospital post.
  3. Seek a senior colleague to receive the results of this feedback and provide you with a feedback session to go through the results. It is helpful if your senior colleague reviews the list of people you have chosen for feedback before you send out the feedback questionnaires.
  4. Have the multi-source feedback questionnaires sent out to those you have chosen to give you feedback with a clear deadline for return. These should be returned to an independent analyser or to your senior colleague who will collate the results into one summary report. You should not see the individual responses. Complete the questionnaire yourself as a self-assessment and ensure this is sent in with the other forms. The collated feedback should be recorded on a Summary Report.
    Note: Sample feedback questionnaire and summary reports are available to download from the national recruitment website or from the links below.
  5. Arrange to meet with your senior colleague to receive and discuss the collated feedback and to agree developmental and/or corrective actions you need to take as a result of this.
  6. Put the MSF Summary report into your professional portfolio. The MSF Summary Report should be signed and dated by your senior colleague. Please do not include the questionnaires within your portfolio.

Click to access:  Standard Multi Source Feedback Form

Click to access:  Multi Source Feedback Summary Form

Note: If you do not wish to use the sample multi source feedback form you may find your organisation has alternatives available.  Professional occupational psychology organisations in your country may well have researched and developed multi source feedback questionnaires available for purchase.  The medical education organisations in your country may also have developed suitable multi source feedback processes that you could use.